Welcome to the Last Second Tickets Limited website terms and conditions for use. These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website.

Before you place an order, if you have any questions relating to these terms and conditions please contact our Customer Service Representatives by e-mail, or call us on 0207 382 6229 between 9am-6pm.

1. Definitions:

   "Conditions" means these terms and conditions and the Special Conditions;

   "Product" means a product displayed for sale on the Website;

   "Product Description" means that part of the Website where certain terms and conditions in respect of the individual Product are provided;

   "Special Conditions" means the terms and conditions in the Product Description;

   "Users" means the users of the Website collectively;

   "Personal Information" means the details provided by you on registration;

   "We/us" means Last Second Tickets;

   "Website" means the website located at www.lastsecondtickets.co.uk or any subsequent URL which may replace it;

   "Cookies" means small text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer;

   "United Kingdom" means England, Wales, Scotland, Northern Ireland and the Channel Islands and "You" means a user of this Website.

   USE OF THE WEBSITE

2. Access

   You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.

3. Registration

   You warrant that:
   The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and You will notify us immediately of any changes to the Personal Information by contacting our Customer Service Representatives by e-mail, or calling us on 0207 382 6229 between 9am-6pm.
   You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

4. Indemnity

   You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

5. Our rights

   We reserve the right to:
   modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

6. Products Purchased

   In the event that your tickets are lost in the post and duplicates are arranged for collection at the box office, these will only be given out to the cardholder upon production of the card that was used to make the booking.

   Once purchased, tickets cannot be transferred, exchanged, refunded or returned unless the event is cancelled, moved to another date, or if details of the event are significantly changed after an order is placed (significant changes being a change of headline act (concerts only), venue or show time).

   In the event of the cancellation of an event by the organiser/promoter (i.e. a cancellation due to circumstances beyond Last Second Tickets's control), Last Second Tickets or the Processor will only refund the face value of the ticket. Last Second Ticket will use best endeavors to contact purchasers either by phone, email or in writing (using the details provided at the time of ordering) and advise them to return the tickets. Please note, however, it is the customer's responsibility to check whether the event is going ahead at the scheduled date, time and venue, and Last Second Tickets cannot guarantee that they will inform the customer of any changes to the event date, time or venue.

7. Third party links

   To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

8. Privacy

   We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place. When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information"). We may collect this information even if you do not register with us.
   You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service. We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office. We use your information only for the following purposes:
   Processing your orders;
   For statistical or survey purposes to improve this Website and its services to you;
   To serve website content and advertisements to you;
   To administer this website;

   By providing your details and pressing “submit” you consent to us contacting you from time to time about products and services we believe you may be interested in, offered by our Group and other selected partners. If you would do not wish to hear about these products and services please email If you would like us to completely delete your personal details from the server, please e-mail us at info@lastsecondtickets.co.uk with Unsubscribe in the subject line.

   You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

   When you ordering online you will be given the option to receive information from Last Second Tickets by post, e-mail or telephone, about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, If you would do not wish to hear about these products and services tick here.

   You may unsubscribe from our contact list at any time by replying to a promotional e-mail with the word "unsubscribe" in the subject line, by e-mailing us at info@lastsecondtickets.co.ukk or telephoning us on 0207 382 6229 between 9am and 6pm.
   Your Personal Information may be disclosed to other businesses within the Last Second Tickets and to reputable third parties who will help process your order. Last Second Tickets requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation from time to time in place. We will not release your Personal Information to any company outside of the Last Second Tickets for mailing or marketing purposes, except for any successors in title to our business and suppliers that process data on our behalf both in the UK and abroad. You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.
   When entering any of our contests or prize draws, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or prize draw, you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Website. You may unsubscribe from this news list by following the unsubscribe instructions in any email received. We use Cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time - if you do not accept Cookies you will be unable to use this Website.

   Please check back frequently to see any updates or changes to our privacy policy. Questions regarding this Policy should be directed to the Administrative Head Office of Last Second tickets as follows:
   Customer Services Manager, Last Second Tickets,
   27 Paul St, London EC2A 4JU.

9. Limitations

   You may not use the Last Second Tickets Site for any of the following purposes:
   Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material

   Transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice
   Gaining unauthorised access to other computer systems
   Interfering with any other person's use or enjoyment of the Last Second Tickets Site
   Breaching any laws concerning the use of public telecommunications networks
   Interfering or disrupting networks or web sites connected to the Last Second Tickets.co.uk URL or derivations of the URL
   Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner
   Last Second Tickets reserves the right to refuse to post material on the Last Second Tickets Site or to remove material already posted on the Last Second Tickets Site.
   You will indemnify us against all losses, liabilities, costs and expenses reasonably suffered or incurred by us, all damages awarded against us under any judgment by a court of competent jurisdiction and all settlements sums paid by us as a result of any settlement agreed by us arising out or in connection with: Any claim by any third party that the use of the Last Second Tickets Site by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice;
   Any claim by any third party that the use of the Last Second Tickets Site by you infringes that third party's copyright or other intellectual property rights of whatever nature; and any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of the Last Second Tickets Site by you.

   ©LastSecondTickets 2009